11ok Terms and Conditions — Know Before You Play

1 General Information & Eligibility

By using the 11ok website and services (referred to as the "Platform", "we", or "us"), you automatically agree to these Terms and Conditions will be considered as accepted. If you do not agree to these terms, please refrain from using 11ok.

These Terms & Conditions form a legal agreement between 11ok and every user of the platform. 11ok reserves the right to update these terms at any time, and continued use of the platform after any changes constitutes your acceptance of the revised terms.

2 Eligibility & Age Requirements

To use the 11ok platform, you must meet the following requirements:

• You must be of age 18 years of age or older must be.
• Online gaming must be legally permitted in the country or region from which you are accessing the platform.
• You are registering on your own behalf, not as a representative of anyone else.
• All information you provide is true, accurate, and up to date.

3 Account Registration & Management Rules

Each individual on 11ok may only One account may be opened. If a single person holds more than one account, all accounts will be closed and deposited funds may be forfeited.

• You must provide your correct name, phone number, and date of birth when creating an account.
• Keeping your account password strictly confidential is your responsibility.
• Allowing anyone else to use your account is strictly prohibited.
• To update your account details, please contact our support team.
• 11ok may request necessary documents for identity verification (KYC) at any time.

4 Deposit Policy

To make a deposit on 11ok, you must use a payment method registered in your own name. Deposits sent from third-party accounts will not be accepted and may be returned.

• Minimum deposit amount: BDT 200
• Maximum single deposit: BDT 50,000
• Supported methods: bKash, Nagad, Rocket, Bank Transfer.
• Deposits are typically credited to your account within 1–15 minutes.
• There are no additional fees on deposits.

11ok reserves the right to hold or investigate any deposit if unusual transactions or suspicious activity are detected.

5 Withdrawal Policy

The following conditions apply when withdrawing funds from 11ok. Withdrawals can only be made to the same payment method used at the time of deposit.

• Minimum withdrawal amount: BDT 500
• Maximum daily withdrawal: BDT 2,00,000
• Typical processing time: 5–30 minutes.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Large withdrawals may be delayed if KYC verification has not been completed.

6 Bonus & Promotion Terms

11ok regularly offers a variety of bonuses and promotions. Each bonus comes with specific terms that must be read before accepting.

• The welcome bonus is for new users only and can be claimed once.
• Standard bonus wagering requirements: 10–30x the bonus amount।
• Bonus validity is generally 7–30 days.
• Multiple bonuses cannot be used simultaneously unless the promotion explicitly states otherwise.
• Withdrawing before meeting bonus conditions will result in the bonus being forfeited.
• 11ok reserves the right to modify or cancel any bonus program at any time.

7 Responsible Gaming

11ok is always Responsible Gamingbelieves gaming should be entertainment, not addiction. We want every user to enjoy games in a healthy, controlled way.

• You yourself have access to your account Deposit Limits can be set.
• If needed Self-Exclusion Self-exclusion (temporary or permanent) can be activated.
• If you notice signs of gaming addiction, contact our support team — we are here to help.
• Use parental controls to keep minors away from gaming.

For more details, visit our Responsible Gaming Page See.

8 Prohibited Activities

The following activities are strictly prohibited on the 11ok platform. Violating these Terms & Conditions may result in account closure and legal action:

• Abusing bonuses or using multiple accounts to claim bonuses.
• Any form of fraud, hacking, or system manipulation.
• Using 11ok for money laundering or illegal transactions.
• Attempting unauthorized access to another user's account.
• Playing games using bots or automated software.
• Disrespectful behavior or threats directed at 11ok staff.
• Opening an account using a false identity or fraudulent information.

9 Privacy & Data Protection

11ok takes the security of your personal information seriously. Any information you provide is used solely for service delivery and verification purposes.

• Your information is never sold to third parties.
• User information is not shared with authorities unless required by law.
• All data is secured with SSL encryption.

To learn more, visit our Privacy Policy Read.

10 Account Closure & Suspension

11ok reserves the right to temporarily or permanently suspend any account under the following circumstances:

• Violation of these Terms & Conditions.
• If identity verification (KYC) has not been completed.
• If suspicious or fraudulent activity is detected.
• If the user submits a request to close their own account.
• If the account has been inactive for an extended period (more than 12 months).

If an account is closed and a balance remains subject to wagering requirements being met, 11ok will consider returning it. However, balances may be forfeited if the closure is due to a rule violation.

11 Terms & Conditions Amendment Policy

11ok reserves the right to amend these Terms and Conditions Reserves the right to modify, add to, or cancel terms. Users will be notified of significant changes via email or an on-platform notice.

Continued use of the platform after any changes constitutes your automatic acceptance of the updated terms. We recommend checking this page regularly.

12 Contact & Support

If you have any questions about these Terms & Conditions or need clarification on anything, please reach out to our support team. We are always ready to help.

• Email: [email protected]
• Live Chat: Available on the platform 24/7
• Response time: Usually within 2 minutes