11ok Privacy Policy — Your data is safe with us

1 Introduction & Applicability

11ok (referred to herein as "we", "us", or "the platform") and its users Privacy fully committed to protecting your privacy. This Privacy Policy explains what information 11ok collects when you use our website and services, how that information is used, and the steps we take to keep your data secure.

By accessing 11ok.win or using our services, you agree to this Privacy Policy you are considered to have accepted these terms. If you disagree with any part of this policy, please discontinue use of our services.

2 What information we collect

11ok collects two types of information — data you provide directly, and data collected automatically while you use the platform.

Information provided directly:

• Name, Date of Birth & Gender
• Phone Number & Email Address
• Residential Address
• National ID or passport number (for KYC verification)
• Payment method details (bKash/Nagad number, bank account)
• Messages sent to support and communication history

Automatically collected information:

• IP address and device information
• Browser Type & Operating System
• Page Visits & Browsing Patterns
• Gaming History & Transaction Records
• Cookies & Local Storage Data
• Login Time & Session Data

3 How Your Information Is Used

11ok uses your information only for specific, legitimate purposes. We never use your data for anything beyond what is necessary.

• Account management: For registration, login, and profile updates.
• Identity Verification (KYC): To verify age and identity for fraud and abuse prevention.
• Financial transactions: For processing deposits, withdrawals, and bonuses.
• Customer Support: To resolve your issues and provide support.
• Security Monitoring: To detect and prevent suspicious activity.
• Promotional Communications: To send you offers and updates with your consent.
• Legal compliance: To comply with applicable laws and regulations.
• Service Improvement: To improve your overall user experience.

4 Data Sharing & Disclosure

11ok will never share your personal information Never Sold to Third Parties. However, data may be shared in the following limited circumstances:

• Payment Processor: To process transactions (only necessary information).
• KYC verification services: With authorized partners for identity verification.
• Law enforcement agencies: By court order or legal obligation.
• Fraud Prevention Service: To prevent fraud and money laundering.
• Business Transfers: In the event of a company merger or acquisition.

In all cases, our partners are contractually bound to uphold the same level of privacy protection.

5 Cookie Policy

11ok uses cookies on its website to enhance your browsing experience and ensure the site functions properly. Cookies are small text files stored on your device.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

6 Security Measures

11ok protects your information with industry-leading, multi-layered security measures that are continuously updated.

• 256-bit SSL/TLS encryption: All data transmissions are encrypted.
• AES-256 storage encryption: All sensitive data stored in the database is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: To prevent cyberattacks.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Server Segmentation: Different data is stored on separate, secure servers.

7 Your data rights

11ok's Privacy Policy . You have full control over your own data. You may exercise the following rights:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can restrict the use of your data for specific purposes.
• Right to Data Portability: You may export your data in a machine-readable format.
• Right to object: You may opt out of marketing communications at any time.

To exercise any of these rights, email [email protected] or reach us via live chat. We will respond within 30 days.

8 Data Retention Period

11ok does not retain data any longer than necessary. Retention periods by data type are listed below:

9 Child Protection Policy

11ok strictly prohibits service to anyone under the age of 18. We never knowingly collect data from minors. If we become aware that a minor's information has entered our database, the account will be immediately closed and all associated data permanently deleted.

If you believe a minor in your household is using our platform, please contact our support team immediately.

10 Third-Party Services

11ok works with select trusted third-party services to operate the platform. These services have their own privacy policies, and we are not responsible for how they process data.

• Payment Gateway: bKash, Nagad, Rocket, and bank service providers.
• KYC verification services: Identity Verification Partner.
• Web Analytics: To monitor site performance.
• Cloud Infrastructure: For secure data storage.

We only work with third parties who meet our privacy standards and are committed to protecting user data.

11 Privacy Policy Updates

11ok may from time to time update this Privacy Policy update this policy. For significant changes, we will notify you via email or a notice on the platform. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

12 Contact & Complaints

For any questions, concerns, or complaints regarding our Privacy Policy, please get in touch with us. Our dedicated data protection team will resolve your issue promptly.

• Email: [email protected]
• Live Chat: Available on the platform 24/7
• Response Time: Usually within 2 minutes